BASIC INFORMATION
The combination of travel services offered to you is a package within the meaning of P.D. 7/2018 (harmonization of legislation with Directive (EU). Therefore you enjoy all the rights provided in the EU for the packages. The company EASY EXPERIENCES IKE has the full responsibility for the correct execution of the package as a whole. In addition, the company EASY EXPERIENCES IKE provides the available protection in order to return the amounts you paid and to ensure your repatriation in case of insolvency (obligation to repatriate by EASY EXPERIENCES IKE applies only to packages that provide air transport in Greece).
We inform you that the company EASY EXPERIENCES IKE has concluded an insolvency protection contract and to ensure the return of your money as well as repatriation if the transfer is included in the package. Insurance contract number 114383 , The cooperating insurance company is EUROPAIKI PISTI based in Athens, Kifisias Ave 274, 15232 Contact number 114383, email info@europisti.gr
Our detailed data are:
EASY EXPERIENCES IKE
TRAVEL AGENCY
Reservations, organization and tours
Tax Identification Number: 801443032, Tax Office: KIFISIAS
GEMI NUMBER: 156945203000
EOT REGISTER NUMBER: 0208E70000801301
Armodiou 14 Athens, PC 10552, Mobile:+30 6980345197, + 306944998833, Tel. + 30210801443032
Email: info@easyexperiences.com
Web: www.easyexperiences.com
In case of emergency, please communicate with us any time at our mobile numbers.
GENERAL TERMS OF PARTICIPATION
The General Terms of Participation regulate the responsibilities and obligations on the one hand of the Customer (Customer is either the traveler or the intermediate Travel Agency that operates as a seller of the package) and on the other hand of the Company EASY EXPERIENCES IKE – then the called Company. Customer is here also agencies or companies, which cover financially, members, students, employees or others who have any relationship with them and with whom they are jointly responsible for the observance and acceptance of the following terms.
Every traveler and fellow traveler, who was financially covered by any institution, as well as the participants through Companies, Associations, Unions, Schools and other institutions, are bound by these terms and therefore please read the following terms before booking,either from the respective seller-travel agency, which sells the package, or directly from our company. Acceptance of the terms is evidenced by the completion of the reservation by the individual traveler and / or institution.
It is noted that “package travel” means the predetermined combination of at least two of the following: transport, accommodation, other travel services unrelated and complementary to transport or accommodation, representing a significant part of the package travel, provided that this provision exceeds 24 hours or includes one night and is offered for a total price. Booking only one service (indicatively for a day trip only) is in no way part of the concept of organized travel.
The final price and valid program of the trip is considered what the Customer received and is described or attached to the payment receipt (contract).
Reservations: In order for the reservation of seats on the excursion to be valid, 30% of the participation price must be paid. It is clarified that telephone reservations do not oblige the Company to reserve seats if they are not accompanied by the payment of 30% of the participation price. Reservations are made upon issuance of the program and end until the seats are exhausted. The balance is paid 10 days before the departure of the trip, unless otherwise specified. In case the request for reservation is submitted within 10 days before the departure of the excursion the total price must be paid upon submission of this request. Payments are made either by bank deposit or by debiting credit and debit cards.
LIABILITIES – COMPANY RESPONSIBILITIES
The Company has the obligation to coordinate and execute in the best possible way all the organized travel available to the Customers, whether they are the direct travelers or intermediate travel agencies, which resell the trip to the final traveler. The Company has the full responsibility for the proper execution of the package as a whole.
The Company is not responsible for emergencies and unavoidable situations (force majeure) such as: cancellations, delays or changes of itineraries of any kind of means of transport (planes, ships, cars, trains, etc.), strikes, etc., which are not due to acts or omissions.
Also not responsible during the trip for: loss of money, objects, documents, luggage and any such damage, for life accidents, diseases, epidemics, organic disorders due to local conditions, altitude, climate, cleanliness or food, for injuries or hardships due to war, coups, terrorist acts, hijackings, earthquakes, weather conditions, fires, epidemics, toxic infections and other related causes or actions or situations.
The Company is not liable to the Customer and / or traveler (in case the latter is not its direct customer) for compensation of any damage to the latter due to non-performance or improper performance of the contract, unless due to its own fault or otherwise specified in law.
If you have reason to complain while on a trip you should notify the tour leader directly (on organized trips) or directly to the company.
The Company is obliged to provide after the consent and acceptance of the traveler any suitable alternative. The Company and the Customer and / or traveler promise to resolve in good faith any dispute that may arise from the sale of the package. In case of dispute, Greek law is applicable and the Courts of Athens are competent.
OBLIGATIONS – TRAVELER RESPONSIBILITIES.
The traveler is responsible for the purchase, the declaration and the genuine declaration of the tourist or other kind of foreign exchange to the Greek or foreign customs authorities, as well as other values or objects that he carries with him. In the event that the competent authorities of the State of departure or of the State of destination do not allow the traveler to enter / leave that State, indicatively due to inaccurate declaration of foreign exchange or there is a prosecutorial prohibition, then the traveler is not entitled to a refund.
It is the traveler’s obligation to study in detail the travel plan in which he will participate as well as the conditions of participation, the care of which is provided to the respective traveler, to the Customer. Participating travelers are deemed to accept the terms of participation automatically, either by signing the contract or by paying in any way any amount of money against the value of the package.
The timely arrival at the departure of the trip (both at the beginning and at the end) as well as the timely arrival and departure at the Hotel is the sole responsibility of the traveler.
In case the traveler loses a service included in the package and this is due to his fault (delay, non-compliance with the program) no compensation is entitled by the Company. The traveler must reconnect with the team at his own expense
In the event that the traveler interrupts his journey by his own decision and – where the journey takes place in the context of more participating travelers – leaves the group, he is not entitled to any further service or compensation and the responsibility and costs of any travel outside the group, are borne exclusively by him.
The traveler is liable for any extra costs / consumption incurred on site or elsewhere and which costs are not included in the package price. He is also personally responsible for any damage and damage he causes through his own fault in the areas where he lives and uses.
The traveler bears the cost of the overnight tax in any accommodation that may be imposed, (Law 4389/2016 as amended by article 120 Law 4514/2018) which is paid directly to the accommodation.
This tax is levied per daily use of the room, suite, apartment or single house in main hotel accommodation and rented furnished rooms-apartments and per person as follows: For the main hotel accommodation:
* 1-2 stars € 0.50
* 3 stars € 1.50
* 4 stars € 3.00
* 5 stars € 4.00
* For the furnished rooms-apartments for rent: 0.50 €.
Corresponding charges (accommodation tax) are provided in other countries, the amount of which varies depending on the geographical location, accommodation category, number of nights, age of visitors, etc.
The traveler may, after timely notification of the Company by fixed means and no later than seven (7) days before the start of the package, assign the package travel contract to a person who meets all the conditions applicable to the contract. Any costs arising from the divestiture are borne entirely by the customer.
Each traveler is responsible for the validity, security and safekeeping of travel documents required for his trip (passport, visas, vaccination certificate, emigration permit, visa, etc.). Failure to provide and present at the beginning of the travel documents in force (passport, VISA , work permits, etc.) is the sole responsibility of the traveler and therefore the prescribed cancellations apply.
Travelers are responsible for the actions of the accompanying children and must be constantly monitored throughout the trip for their safety and behavior.
PROGRAM IMPLEMANTATION
Our Company makes every effort for the best and most consistent implementation of the programs of the excursionists. Unforeseen circumstances, however, may make it necessary to differentiate the program before departure or during the trip. A change or modification of the program can occur either before the departure of the excursion or during it. Prior to departure, our Company has the right to modify the travel plan in relation to the one listed in the printed list.
In these cases the Traveler has the following options:
a) Accept the change,
b) To cancel his participation and to be reimbursed the money he has paid, if the change is substantial and makes the trip, as it is finally formed, uninteresting for him. This right is not granted if the change of the program is not essential (eg change of the day of the scheduled tour, change of hotel to another of the same category, cancellation of one of the various tours, etc.)
c) To participate in another excursion of our Company with the same selling price or in a cheaper excursion with simultaneous return of the price difference or in a more expensive excursion paying in addition to the price difference.
Our Company has the right to cancel any trip for reasons it deems expedient (eg objective difficulties, limited participation) without obligation of compensation in addition to the refund of money collected. In case the cancellation is due to a smaller number of participants, than the minimum set in the respective excursion, the Company is entitled to terminate the contract without compensation within 20 days before the start of the package for trips lasting more than 6 days, within 7 days before start of the package for trips lasting between 2 and 6 days, and within 48 hours before the start of the package in case of trips lasting less than 2 days. In case of termination by the Company, the refunds of the paid ones are made within 14 days from the termination.
During the trip the leader has the right to make changes if he is going to face an emergency or force majeure. So if for any of the above reasons of force majeure, the excursion is stopped and the excursionists are repatriated, the Company makes every effort to return the price of the services, which were not provided by the beneficiaries (hotels, transport). Services not performed in accordance with the package travel arrangement shall be restored, unless this is not possible due to force majeure or if this entails disproportionate costs taking into account the extent of the non-compliance and the value of the travel service affected. Rehabilitation means offering the traveler an appropriate alternative arrangement or, if this is not possible, a corresponding price reduction.
The traveler can only reject the proposed arrangements if they are not comparable to what was agreed.
Any change in flight times or road routes is not considered a change of schedule.
SERVICES PROVIDED.
Airline tickets: Air travel is operated with economy class tickets and is based on group fares that require a minimum number of participants (which varies by destination) and is subject to stay and intermediate stops. Airlines may modify the itineraries on which the departures of the excursions are determined without any prior notice. In no case can our company impose itself on the airline’s commercial policy in order to limit, for example, any intermediate stops and waiting times for responses.
Hotels / Accommodation: All accommodation used by the Company has the legal and valid operating license required by the competent authorities of the host state. Their selection is based on their location and the services they offer, in combination with the best possible price depending on their category, as stated in the description of each trip. The categorization of hotels is in accordance with the specifications set by the tourism organization of the country in which the hotels are located. But since there is no single internationally accepted criterion for this ranking, it makes sense for different hotels to differ even if they belong to the same category. There is no single international ranking of hotels. The use of the stars has been very generally accepted: 2 * = Tourist, 3 * = B category, 4 * = A category, 5 * = Luxury.
The rooms of most hotels around the world have been designed to accommodate two beds. Therefore, triple rooms are actually double rooms with an extra bed. Some hotels even accept a fourth bed to serve customers, but it goes without saying, that space will be significantly limited.
Rooms are usually delivered at 14.00 on the day of arrival and are available to tenants until 11.00 on the day of departure.
The note in the order to provide services of the room type are made depending on the demand and if the hotel has different prices for each type of room.
In case of late arrival at the hotel, after the day of your scheduled arrival and if you have not informed about it, the hotel has the right to allocate the rest of the booked period if requested.
Drinks, unless expressly stated, are not included in the price of half board or full board.
We remind you before leaving the hotel to pay any personal bills (phone calls, drinks, etc.). In no case will the Company agree to pay personal customer bills.
Accommodation in many countries is subject to a room rate per night. This tax is levied directly from the accommodation to the traveler, with the issuance of a relevant receipt and will be requested upon departure or arrival depending on the policy of each accommodation.
Also some accommodations may ask for a minimum amount of money or a credit card to charge for extra extras. This amount deducted from any consumption will be refunded upon your departure.
Our Company may, if a relevant need arises, change the hotel, with another of equal or higher category, in relation to the initially agreed, without a claim arising in the person of the traveler from the above change.
When it comes to room selection, the traveler has the option of choosing the type of room he or she prefers, if and when availability is available. If he has any further preference such as a room with a double bed, he can declare it – he chooses, but in no case is this option binding. It is simply a statement of preference, which can only be served if availability is available.
In the case of a single room, there is a charge which depends on the respective accommodation.
Luggage: Regardless of the type of travel (air, sea or road) our Company undertakes the transport of luggage of normal size and weight up to 20 kg for each traveler, unless otherwise stated. In addition to basic luggage, participants can carry on their travels a small hand luggage, the dimensions of which should not exceed 53x26x23 cm (length / height / width respectively). Cases where the Traveler is overweight or has more luggages may incur additional charges from the airline or accommodation that are borne by the traveler.
In the event of damage or loss of baggage, the liability of the carrier for the destruction, loss or damage of luggage is limited in accordance with the applicable International Conventions and / or European Regulations. In any case, it is recommended for this reason not to place high value items in the luggage.
PARTNERSHIP OF TRAVEL PACKAGES
All travel packages (organized excursions, individual travel packages) that you see on our website or in our publications, are implemented by EASY EXPERIENCES IKE. In some cases where it is mentioned, travel packages result from a partnership of two or more travel agencies. In this case, the processing can be done by another cooperating tourist office with which the partnership takes place. In any case it will be provided to the traveler, exactly what has been agreed.
TRAVELER INSURANCE.
In compliance with the European (Directive 2015/2302), but also Greek (PD 7/2018) legislation, the Company has secured professional liability to cover the case of non-performance of the contract by it as well as the repayment and repatriation in the event of bankruptcy. The details of the cooperating insurance company are listed in Chapter A General Information.
The Company covers travelers as a group for risks of civil liability, improper performance of the contract, accidents and repatriation. Group coverage is by nature limited. Indicatively and not restrictively, we note that the insurance does not cover damages, losses and cases due to the actions of the traveler or concealment of incidents to the office, such as: untrue or false statements or concealment of incidents, use of toxic, drugs or other substances, pregnancy or , mental disorders, pre-existing physical or mental impairment or disability, intentional self-harm, suicide or suicide attempt, intoxication, permanent and chronic diseases, as well as those under 12 months or older 70 years.
The Company advises travelers to conclude a private insurance contract that will cover the above risks, for the amounts they wish, as well as to cover cancellation fees in case of cancellation of the trip due to serious illness, medical intervention or accident, events that do not affect the charges against the Company from its suppliers.
PRICES – CHANGES – TRAVEL CANCELLATION.
Reservation prices are calculated on the day indicated in the current price list, based on the cost of each booking service, applicable fares, taxes and security costs, the exchange rates of foreign currencies in relation to the EURO, any number provided by the package travel plan minimum prices, fuel and service prices, and any other cost factors.
The Company exhausts all forecasting possibilities but reserves the right to adjust when the above cost factors change, up to 20 days before departure. If during the last 20 days before departure there are extraordinary increases in fares, taxes, fuel, exchange rates, etc. the traveler has the right to accept the corresponding increase in the price of the trip or to cancel his participation, if this increase exceeds 8% of the value of the trip.
Respectively, the traveler has the right to request a reduction of the price of the package in proportion to any reduction of the price of fuel costs, taxes and fees of third parties, exchange rates.
The Company reserves the right to cancel any trip before departure:
a) For reasons of force majeure or security, for circumstances beyond its control, unusual and unforeseen.
b) If extraordinary increases occur, as mentioned above, which far exceed 8% of the value of the trip (in this case the amounts paid are returned to the traveler),
c) In case of insufficient participation
On the contrary, when during the trip, unavoidable and extraordinary circumstances arise, any extraordinary expenses, other than those of repatriation (if their package includes air tickets), are borne by the travelers. Any temporary coverage of the extraordinary expenses by the Company does not mean in any way acceptance of responsibility by it, but temporary financial service of the traveler, with the obligation of the immediate settlement of the expense with their return.
The company reserves the right, for a certain period of time or for a limited number of seats, to sell seats at more favorable prices and with special cancellation terms. The availability of seats at a price lower than the original, does not entitle other travelers to demand a similar discount or cancel their participation without paying the canceled fees.
CANCELLATIONS.
The traveler is entitled to cancel his reservation with a written notice to the Company, with the following charges, per person and in relation to the time of declaration of cancellation.
For day trips, without overnight:
Full refund for cancellations at least 48 hours before the departure time of the tour.
For cancellations made by the customer less than 48 hours before the start of the tour, the customer is not entitled to any refund.
For trips, includes overnight:
Up to 30 days before departure free of charge.
From 29-25 days before departure with a deduction of 30% of the trip price.
From 24-19 days before departure with a 50% withholding price of the trip.
From 18-15 days withholding 75% of the price of the trip
From 14 days until departure, 100% of the price of the trip.
In case a special cancellation policy is provided (indicatively a special cancellation policy of a hotel, air carrier, etc. is mentioned) this prevails over the above general cancellation conditions.
In any case, the traveler is also charged with the expenses paid by the Company on his behalf (registration for conferences or seminars, tickets for leisure, sports or other events, issuance of travel documents, etc.).
The cancellation policy also applies in the event that a change in flight time was previously announced (indicatively from morning to night or vice versa), the replacement of hotels with others of the same or higher category, as well as forced minor changes in the program and which do not change significantly the whole character of the trip, even the illness, medical operations and accidents of the traveler. Subject to the above cancellation policy, the traveler has the right to terminate the contract before the start of the package, free of charge in case of unavoidable and emergency events at or very close to the destination, which affect the execution of the package. For the assessment of the existence or non-existence of emergencies and their seriousness, any travel instructions or other announcements of official state authorities or authorities of the place of destination are taken into account.
To the extent that international conventions binding on the Union limit the amount of compensation or the conditions under which compensation is paid by the travel service provider included in the package, the same restrictions apply to the company as Organizer. To the extent that non-binding international conventions limit the compensation paid by a service provider, the compensation to be paid to the company is limited accordingly. In other cases, the travel contract may limit the compensation to be paid by the company, provided that this restriction does not apply to bodily injury or damage caused intentionally or negligently.
PROGRAM VALIDITY – PRICE LIST.
The printed programs are valid for the period indicated in the current price list and in indivisible combination with the one in which any changes, corrections and travel information are listed that bind all travelers. Final program configuration and final travel plan is what the traveler accepts and receives with the travel documents, a few days before departure. For this reason it is necessary for the respective traveler to receive the travel plan. In case the traveler has secured his trip from a third seller (travel agency or other authorized point of sale) and not directly from the Company, the supply is required from the respective seller of the travel plan and in case this has not been granted by the traveler may require it, since the final program, which according to the above is accepted through its participation, is the agreement to which the traveler has acceded for the specific trip.
In the offers that mention the term “Non refundable” and “No cancellation”, as clearly stated in the term, the cancellation fee is the full amount and there is no refund for NO reason. Finally, these packages are not subject to any modification (eg dates, hotel or participants) after payment. Therefore, upon completion of the reservation the traveler is considered to have accepted the above special condition.
The prices listed on our website (www.easyexperiences.com), are indicative and not binding. The final prices are those stated on the offer form or on the payment receipt / invoice received by the customer.
PERSONAL DATA – PRIVACY POLICY.
Pursuant to the application of European Regulation No. 679/2016 of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, the Parties expressly commit themselves in fulfilling their obligations under these terms, to comply with applicable Personal Data Protection Law. The Company undertakes that the collection and processing of personal data, which it receives from the customer, is carried out with the sole purpose of fulfilling the purpose, as described herein and no other use-processing of these will proceed without prior notice to the customer. The Company, at the request of the customer, undertakes to provide further information regarding the receipt and processing of his personal data, as well as related to his rights, arising from the application of the above Regulation, through relevant communication with the controller of personal data of the Company at the email address info@easyexperiences.com . Also, the Company provides at the disposal of its customers and the customer declares that he has received full knowledge and accepts the Company’s privacy policy and information related to its services, as analyzed in the following link, which is posted on its website, www.easyexperiences.com/privacypolicy .
The above General Terms of Participation exist in printed and electronic form and constitute an integral and unified text with the main contract for the provision of organized travel services, and are considered to have been accepted in any way the conclusion of the contract. The main contract exists in printed and electronic form and its content is accepted accordingly, ie either by signing the form or by the electronic acceptance of its content. The conclusion of the contract between the Company and the Traveler is considered, except for this signing, the payment in any way to the Company or its Associates, of any amount against the price of the trip.
Cancelation Policy
The traveler is entitled to cancel his reservation with a written notice to the Company, with the following charges, per person and in relation to the time of declaration of cancellation.
For day trips, without overnight:
Full refund for cancellations at least 48 hours before the departure time of the tour.
For cancellations made by the customer less than 48 hours before the start of the tour, the customer is not entitled to any refund.
For trips, includes overnight:
Up to 30 days before departure free of charge.
From 29-25 days before departure with a deduction of 30% of the trip price.
From 24-19 days before departure with a 50% withholding price of the trip.
From 18-15 days withholding 75% of the price of the trip
From 14 days until departure, 100% of the price of the trip.
In case a special cancellation policy is provided (indicatively a special cancellation policy of a hotel, air carrier, etc. is mentioned) this prevails over the above general cancellation conditions.
In any case, the traveler is also charged with the expenses paid by the Company on his behalf (registration for conferences or seminars, tickets for leisure, sports or other events, issuance of travel documents, etc.).
The cancellation policy also applies in the event that a change in flight time was previously announced (indicatively from morning to night or vice versa), the replacement of hotels with others of the same or higher category, as well as forced minor changes in the program and which do not change significantly the whole character of the trip, even the illness, medical operations and accidents of the traveler. Subject to the above cancellation policy, the traveler has the right to terminate the contract before the start of the package, free of charge in case of unavoidable and emergency events at or very close to the destination, which affect the execution of the package. For the assessment of the existence or non-existence of emergencies and their seriousness, any travel instructions or other announcements of official state authorities or authorities of the place of destination are taken into account.
To the extent that international conventions binding on the Union limit the amount of compensation or the conditions under which compensation is paid by the travel service provider included in the package, the same restrictions apply to the company as Organizer. To the extent that non-binding international conventions limit the compensation paid by a service provider, the compensation to be paid to the company is limited accordingly. In other cases, the travel contract may limit the compensation to be paid by the company, provided that this restriction does not apply to bodily injury or damage caused intentionally or negligently.
The Company reserves the right to cancel any trip before departure:
a) For reasons of force majeure or security, for circumstances beyond its control, unusual and unforeseen.
b) If extraordinary increases occur, as mentioned above, which far exceed 8% of the value of the trip (in this case the amounts paid are returned to the traveler),
c) In case of insufficient participation.
On the contrary, when during the trip, unavoidable and extraordinary circumstances arise, any extraordinary expenses, other than those of repatriation (if their package includes air tickets), are borne by the travelers. Any temporary coverage of the extraordinary expenses by the Company does not mean in any way acceptance of responsibility by it, but temporary financial service of the traveler, with the obligation of the immediate settlement of the expense with their return.